Refund Policy

**Refund Policy**

Last Updated: 2/18/2024

Thank you for choosing Hyperplatforms. We value your satisfaction and strive to provide the best possible service to our users. This Refund Policy outlines our guidelines regarding refunds for purchases made through the Hyperplatforms website or mobile application (collectively referred to as the "Service").

**1. Subscription Refunds**

1.1. **Monthly Subscriptions**: Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and the cancellation will be effective starting from the next billing cycle.

1.2. **Annual Subscriptions**: Annual subscription fees are refundable within 30 days of the initial purchase date. To request a refund for an annual subscription, please contact our customer support team at [contact@hyperplatforms.net] with your request and the reason for the refund.

**2. In-App Purchases**

2.1. In-app purchases made through the Hyperplatforms mobile application are subject to the refund policies of the respective app store (e.g., Apple App Store, Google Play Store). Please refer to the refund policies provided by the app store for information on eligibility and procedures for in-app purchase refunds.

**3. Content Purchases**

3.1. Purchases of individual videos or other digital content through the Service are generally non-refundable. However, if you encounter technical issues or other problems with your purchased content, please contact our customer support team for assistance.

**4. Processing of Refunds**

4.1. Refund requests will be processed within a reasonable timeframe, typically within 7-10 business days of receiving the request.

4.2. Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made at our discretion.

**5. Contact Us**

5.1. If you have any questions or concerns about our Refund Policy, please contact us at contact@hyperplatforms.net. Our customer support team is available to assist you with any inquiries or refund requests.